Job Description

Job Description and Duties

THIS POSITION MAY BE ELIGIBLE FOR A HYBRID WORK SCHEDULE. THE AMOUNT OF TELEWORK IS AT THE DISCRETION OF THE DEPARTMENT AND IS SUBJECT TO CHANGE AS BUSINESS NEEDS ARISE.

Come be a part of our dynamic team in the Anaheim Area Audit Office's Technical Audit and Outreach Group!

We have an opening for one (1) Program Technician (PT) II to help provide vital support to our audit crews, office managers, and customers!

This position may be filled at either the Program Technician (PT) II level or at the entry level Program Technician classification for recruitment purposes.

Under the general direction of the Tax Administrator I, EDD, the PT will be primarily responsible for responding to audit related inquiries and processing complex support work on moderately difficult or multifaceted issues regarding employment tax issues.

Duties may consist of, information gathering, account analysis, and processing forms received to generate required account adjustments within the audit program using the Accounting and Compliance Enterprise System.  

These functions require interaction with employers regarding employment tax issues of average to moderate difficulty and providing sensitive and detailed program information and/or direction to the public or employees. The level and complexity of duties will be adjusted as needed for staff hired at the PT level.

This position is headquartered in Anaheim, CA and may be eligible for telework under EDD's telework policy. California Government Code Section 14200 requires employees to reside in California to telecommute. Employees are required to report to their headquarters office, as needed. Travel expenses to and from the assigned headquarters are the responsibility of the employee.

Don't forget to take the exam!  

Program Technician (PT) II, Exam Code: EX-2365

Program Technician (PT),  Exam Code: EX-2362

Excellent benefits include:

• The EDD is a qualified employer for Public Service Loan Forgiveness (PSLF)
• Various Health, Dental and Vision plans to choose from
• Retirement Plans (CalPERS, 401(k) and 457 Deferred Compensation Plans)
• 11 Paid Holidays
• Additional Paid Time Off (Vacation; Sick Leave; Professional Development Days; Personal Holidays)
• Employee Assistance Program
• Staff Mentoring Program
• Transit Pass Program: Up to 100% reimbursement available!

For more information visit:

 Position exists at 2099 S. State College Blvd.
Anaheim CA 92806

You will find additional information about the job in the .

Working Conditions

Visa Sponsorship

This position is not eligible for visa sponsorship. Applicants must be authorized to work in the US without the need for visa sponsorship by the start date of employment.

Special Requirements

It is strongly encouraged to apply through your CalCareer Account at .

Please only submit ONE application.  Electronic applications submitted through your CalCareer Account are highly recommended and will be received/processed faster than other methods of filing.

If you are unable to apply electronically through your CalCareer account, please mail a completed and signed State Examination/Employment Application STD Form 678 and application package to the mailing address provided in the “Application Instructions’ section below and ensure the following:

• Clearly indicate the Job Code #, Position Number and the Classification Title of this position in the “Examination or Job Title(s) For Which You Are Applying” section located on Page 3 of your State Examination/Employment STD Form 678.
• Clearly indicate the basis of your eligibility (list, transfer, reinstatement, etc.) in the “Explanations” section located on Page 3 of your State Examination/Employment Application STD Form 678.
• Remove and do not submit the “Equal Employment Opportunity” questionnaire (Page 10) with your completed State Examination/Employment Application STD Form 678.  This page is for examination use only.
• Do not include your full Social Security Number on your documents and/or do not provide any LEAP information.

Examination/Assessment 

To apply for this position, you must obtain list eligibility by taking and passing the examination. If you already have list eligibility for this classification, you do not need to retake the examination unless your list eligibility has expired.

Click the examination link below for more information and to take the exam:

For more information about the State hiring process,  click here . To watch tutorials on how to apply for a State job,  click here .

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

Ability to communicate effectively with all levels of staff and the public.
Good analytical and decision making skills.
Exceptional interpersonal skills utilizing sound     judgment, tact, and a high degree of professionalism.
Ability to maintain cohesive relationships with internal and external customers.
Knowledge of personal computer and experience with Microsoft Office Suite (Word, Excel & PowerPoint).

Benefits

Benefit information can be found on the CalHR website,  , and the CalPERS website,  .

Statement of Qualifications Requirements

A Statement of Qualifications (SOQ) is Required. The SOQ serves as documentation of each candidate’s ability to present information clearly and concisely in writing.  The SOQ is not a resume or cover letter. 

Applications received without an SOQ , or those that do not follow the specific format, or respond to the specific statements below may be disqualified from further consideration.

The SOQ should be typed using a standard 12-point font size, be single-spaced, with margins not less than one inch, and not exceed 2 pages in length. You must include your first and last name at the top of the page, and must include a response to both of the prompts below. Be sure to number and restate the prompts with your response.

1. Please tell us how your training, education, and/or work experience qualifies you to perform the tasks specified in the duty statement.
2. Describe a time when you went above and beyond to provide excellent customer service.

Your SOQ will be considered the first phase of the hiring process for this position.

Resumes and/or Cover Letters DO NOT take the place of the SOQ . Applications without the inclusion of an SOQ , or with an SOQ that does not follow the required format, will be regarded as incomplete and will not be reviewed for further consideration in the hiring process.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Statement of Qualifications -
  A Statement of Qualifications (SOQ) is Required.
  Please see “Statement of Qualifications Requirements” section for more information about the SOQ.

Job Tags

Holiday work, Permanent employment, Full time, Work experience placement, Remote job,

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