Department : Service
Reports to : Service Manager
Supervises : None
Benefits:
Purpose:
Performs mobile pre-delivery inspections and on-site equipment diagnostics, service, repair, and maintenance work in line with the service programs. May require some direction or guidance from the Service Manager or Location Manager.
Responsibilities:
o Performs on-site service on all makes of Turf and small Agricultural equipment.
o Actively promotes and sells dealership specific mobile service programs directly to customers
o Coordinates with Service Manager or Location Manager to establish and implement effective processes for all Turf and small Agricultural services offered through dealership specific service programs
o Reviews and explains any maintenance, repair or other service concerns directly with the customer and documents on work order
o Establishes and implements effective stocking processes with the Parts department to maintain the proper seasonal parts inventory in the vehicle
o Participates in Service EDUCATE Training programs required for the development of skills and knowledge
o Maintains current knowledge of John Deere and competitive products
o Maintains condition of mobile service vehicle, trailer, inventory, tools and equipment
o Follows all safety rules and regulations in performing work assignments
o Completes all reports and forms required in conjunction with work assignments
o Accounts for all time and material used in performing assigned duties
o Responsible for other duties as assigned by your manager
o 1+ years of experience performing service repairs
o Outstanding interpersonal and customer service skills
o Ability to perform basic repairs and required maintenance using special tools and equipment following Technical Manual procedures
o Proficient knowledge of mechanical, electrical and hydraulic systems used in the repair of turf equipment
o Proficient knowledge of selling techniques
o Ability to use Service Advisor, Microsoft Office applications, and basic computer functions
o Ability to operate vehicles and equipment used for diagnostic purposes
o Ability to lift at least 75 lbs. repeatedly
o Basic Service Technician certification preferred
o High School Diploma or equivalent experience required; Associates degree preferred
o Valid driver’s license required; CDL (Commercial Drivers License), fork lift license preferred
Compensation details: 40000-70000 Yearly Salary
PI1837f78e7f33-30492-38953732
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