Job Description

Join the IT team at CCBC, where you?ll provide essential technical support while playing a key role in audiovisual (AV) technology across campus. As an IT Support Technician, you?ll assist faculty, staff, and students with general IT troubleshooting, software and hardware maintenance, and classroom technology. While this is a well-rounded IT role, we currently have a strong need for technicians with AV expertise to support smart classrooms, multimedia setups, and campus events. CCBC offers great benefits, professional growth opportunities, and a collaborative environment where your skills can make a real impact. 

CCBC has three levels of IT Support Technician roles, each with increasing responsibilities and requirements. The specific responsibilities, requirements, and pay ranges for each level are detailed below.  

IT Support Technician I:

High School diploma/GED and one year of related experience, candidates currently enrolled in college or Associate?s Degree preferred. Knowledge of and familiarity with support of assorted computer software, hardware and multi-media equipment required. Help Desk Institute (HDI) Customer Service Representative Certification is preferred.  Department may designate certifications required within six months of hire.

IT Support Technician II:

Associate?s Degree and three years related experience; knowledge of and familiarity with supporting assorted computer software, hardware and multi-media equipment and ability to troubleshoot and prioritize technical problems; 

One professional or technical certification (HDI Customer Service Representative, HDI Support Center Analyst, HDI Desktop Support Technician, HDI ITIL Foundation, CompTIA A+, CompTIA Net+, MS MCDST, or MS SCCM). Help Desk Institute (HDI) Customer Service Representative Certification will be required within six months of hire.

IT Support Technician III:

Associate?s Degree and four years related experience; knowledge of and familiarity with supporting assorted computer software, hardware and multi-media equipment and ability to troubleshoot and prioritize technical problems; Help Desk Institute (HDI) Customer Service Representative Certification required, certification may be acquired within 6 months of employment. One other technical certification required such as CompTIA (e.g. A+, Net+) Infocomm CTS, or Microsoft certifications (e.g.  MCSA, MCSE)

IT Support Technician I:

1. Receive, prioritize, schedule and fulfill help desk requests for hardware, software, network and media support in faculty and staff offices as well as labs and classrooms.  Provide ongoing maintenance of hardware, software and smart classroom media devices and presentation equipment.
2. Assist with setup and operation of media programs, seminars, board meetings, and any other special events that occur on or off campus.
3. Assist with tracking and update of hardware and software asset inventory.
4. Coordinate outsourced hardware repairs.

Essential Job Duties are intended to be examples of duties and are not intended to be all inclusive. There will be other duties as assigned.



IT Support Technician II:

1. Receive, prioritize, schedule and fulfill help desk requests for hardware, software, network and media support in faculty and staff offices as well as labs and classrooms.  Provide ongoing maintenance of hardware, software and smart classroom media devices and presentation equipment.  
2. Assist with setup and operation of media programs, seminars, board meetings and any other special events that occur on or off campus.
3. Assist with tracking and updating of hardware and software asset inventory.
4. Coordinate outsourced hardware repairs.
5. Setup and provide basic support for desktop and client software.

Essential Job Duties are intended to be examples of duties and are not intended to be all inclusive. There will be other duties as assigned.



IT Support Technician III:

1. Receive, prioritize, schedule and fulfill help desk requests for hardware, software, network and media support in faculty and staff offices as well as labs and classrooms.  Provide ongoing maintenance of hardware, software and smart classroom media devices and presentation equipment.  
2. Assist with setup and onsite support of media programs, seminars, board meetings and any other special events that occur on or off campus.
3. Assist with tracking and updating of hardware and software asset inventory.
4. Coordinate outsourced hardware repairs.
5. Provide advanced installation and support for desktop and client software.  Image computers using prevailing software; clean malware and recover/re-image systems as needed.
6. Train other Help Desk Analysts, as needed.
7. Assist in planning and implementing upgrades, replacements and special projects.
8. Provide network administration and support.

Essential Job Duties are intended to be examples of duties and are not intended to be all inclusive. There will be other duties as assigned.

About Community College of Baltimore County

CCBC is the college of choice for over 70,000 students and 200 businesses each year — all with unique goals, strengths and requirements. By offering a holistic learning environment that is both accepting and challenging, we meet students where they are and take them where they want to go. CCBC is committed to ensuring equal opportunity and nondiscrimination in all hiring and employment practices. We are committed to equal treatment for all applicants and employees and will not discriminate based on race, color, religion, gender, age, national origin, ancestry, veteran status, disability, sexual orientation or any other basis protected by law. CCBC’s benefits include medical, dental, vision, disability insurance, ample paid time off, choice of one of two Maryland State Retirement Plans (contributory and noncontributory), and much more.

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