Job Description

Vista Senior Living Management is a dedicated branch tailored specifically for senior communities. Specializing in Assisted Living, Memory Care, and Independent Living services, Vista ensures unparalleled personalized care and 24-hour assistance for our residents, assuring a consistent and exceptional experience. Our unwavering mission is to provide an outstanding care experience rooted in genuine compassion and humble dedication to our senior’s well-being

Position: House Manager

The House Manager is responsible for the execution and coordination of the daily administrative tasks needed to support the nursing staff, including participation in regularly scheduled on-call rotation. The House Manager reports directly to the Director of Wellness. This position is full-time and requires the role to be accessible during regular business hours as part of the on-call rotation.

Duties and Responsibilities:

• Represent the company with professionalism, always embracing the company's culture, which includes “treating others as you would like to be treated.”
• Serves as primary contact/coordinator for case managers.
• Resolve resident/case manager/family complaints- informing the appropriate persons as needed.
• Relieves the Care Concierge for their lunch break as needed.
• Conducts tours and assessments as needed.
• Provides assistance with new resident assessments as needed.
• Maintains hospitalization Census report for billing department.
• Investigates employee issues as needed.
• Monitors care staff to ensure compliance with company policies.
• Works with team to ensure non-compliant employees (CEU and CBRF classes) are removed from the schedule until compliant.
• Communicates with executive director, nurse and human resources to maintain appropriate staff levels.
• Reviews schedule to minimize overtime.
• Coordinates new residents’ requests such as podiatry, dental or eye care, sending relevant information to medical offices and to Healthdrive, creating schedules for dental/eye exams.
• Schedule doctor appoints and/or follow up appointments for residents, coordinates escorts as needed.
• Coordinate physician ordered therapy.
• Communicates new arrival times with nursing.
• Provides visiting doctors with resident information for visits including resident weight, vitals, or other information as requested by physician.
• Schedule transportation needs.
• Create appointment envelopes.
• Complete Doctor requests pre-visit paperwork for residents.
• Create weekly schedule of resident appointments so that caregivers can assist residents to be ready on time and inform the staff of which residents are not on campus.
• Communicates outside facility Doctor visits with family and coworkers.
• Handles all coordination of ISP schedule with nursing team, family members, case managers, hospice and other relevant parties including dates and times, therapy needs or hospice as needed.
• Assists nursing with resident cares.
• Ensures that ISP is accessible and accurate, monitors compliance of staff in electronic record running routine reports/dashboards.
• Maintains care records including shower sheets, incident reports, DNR bracelets and other relevant data as requested by the Community Nurse.
• Assist with interviewing, orientation and onboarding or new staff.
• All other duties as assigned by the Supervisor.
• Adhere to and carry out all policies and procedures.
• Establish and maintain constructive working relationships
• Maintain confidentiality of verbal and written information pertaining to residents, community operations and personnel.
• Promote the company in a positive way.

Qualifications:

• Must have prior experience as a House Manager or in a leadership role within an Assisted Living Facility.
• Must complete probationary period successfully. Needs effective supervisory skills.
• Must be able to communicate and work with all levels of the company’s Employees effectively.
• Ability to work flexible hours and days to meet the requirements of the job.
• Ability and willingness to perform all position responsibilities adequately and apply basic management principles.

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