Job Description

At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 50+ facilities across the US and 18,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do.

Our mission is to empower our customers to advance healthcare, and our success starts with our teammates.

Owens & Minor teammate benefits include:

• Medical, dental, and vision insurance, available on first working day
• 401(k), eligibility after 30 days of employment
• Employee stock purchase plan
• Tuition reimbursement
• Development opportunities to grow your career with a global company

JOB SUMMARY

This position is responsible for developing and enhancing the selling, cross-selling, and qualification skills of sleep supply and fulfillment teammates in order to drive sales effectiveness. Assesses the skills and knowledge of new and incumbent teammates and provides additional coaching and training to address gaps. Responsible for the delivery of teammate training and development programs. Will provide input on new hire training curriculum. Viewed as a leader and trusted advisor within the department.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Delivers training to ensure the sales force has the skills and knowledge necessary to succeed. Training in delivered in small groups, large groups, or one-on-one, in either a virtual (web/phone) or in-person setting.
• Develops training in partnership with Corporate Training, as needed, to support business priorities, initiatives, and performance targets.
• Trains tenured teammates on how to sell Apria products and services, as well as how to use sales tools and resources.
• Conducts needs assessments and evaluations to identify learning opportunities.
• Provides feedback and recommends future training programs to Corporate Training.
• Provides coaching and/or models desired behaviors to enhance teammates understanding of concepts and techniques.
• Provides regular feedback to leadership on strategies to reinforce their teammates skills and knowledge.
• Trains with a reassuring coaching style while demonstrating the ability to work with all types of learning styles, speeds, and personalities in learners.

• Other duties as assigned

SUPERVISORY RESPONSIBILITIES

• N/A

MINIMUM REQUIRED QUALIFICATIONS

Education and/or Experience

• Bachelor degree or equivalent experience
• 3-5 years call center/sales training experience
• Experience within a call center environment
• Experience working and training in a virtual environment
• Experience with online instructional strategies

Certificates, Licenses, Registrations or Professional Designations

• N/A

SKILLS, KNOWLEDGE AND ABILITIES

• Strong collaboration and communication skills
• Strong creative, analysis and planning skills
• Strong customer service and sales orientation and personally models the way
• Self-starter who deals well with ambiguity
• Business Acumen
• Personal Effectiveness/Credibility

Computer Skills

• Intermediate skills in MS Excel, MS Office and MS Project required.

Language Skills

• English (reading, writing, verbal)

Mathematical Skills

• College level mathematical proficiency, with a strong ability to understand, interpret and develop spreadsheet data.

PREFERRED QUALIFICATIONS (only include Preferred Qualifications if needed)

Education and/or Experience

• Direct-to-consumer marketing or selling experience a plus, but not required
• Healthcare product experience a plus, but not required

PHYSICAL DEMANDS

This is a stationary position that requires frequent sitting or standing, repetitive wrist motions, grasping, speaking, listening, close vision, color vision, and the ability to adjust focus. It also may require occasional lifting, carrying, walking, climbing, kneeling, bending/stooping, twisting, pulling/pushing, walking, bending, stooping, and reaching above the shoulder. Employees in this position must be physically able to efficiently perform the essential functions of the position. Reasonable accommodations will be provided to assist or enable qualified individuals with disabilities to perform the essential functions of the position, upon request.

WORK ENVIRONMENT

Work is performed in an office setting with exposure to moderate noise.

TRAVEL

Occasional travel as required.

OTHER INFORMATION

The essential duties and responsibilities, physical requirements, and work environment described above are representative of those typically required for this position but may vary depending on staffing and business needs at specific locations. The inclusion or omission of a specific duty or physical requirement is, therefore, not determinative of whether that function is essential to a specific individual's position.

PLEASE NOTE: This is a remote position which is US-based. This role requires individuals to physically reside and work within the United States. Company systems and equipment are monitored for security and other purposes and removal of Company equipment outside of the United States is not permitted without prior authorization.

If you feel this opportunity could be the next step in your career, we encourage you to apply. This position will accept applications on an ongoing basis.

Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.

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