Job Description

Location: Remote UK, United Kingdom

Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.

Together we offer fantastic opportunities for committed employees to learn and develop their career with us. At Thales UK, we research, develop, and supply technology and services that impact the lives of millions of people each day to make life better, and keep us safer. We innovate across the major industries of Aerospace, Defence, Security and Space. Your health and well-being matters to us and that’s why we offer you the flexibility to do what’s important to you; whether that’s part time hours, job sharing, home working, or the ability to flex your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions.

Title:  EMEA Renewals Inside Sales Representative

Location: Remote UK / Reading

Applicants must have a valid work permit in the UK.

Role & Responsibilities:

Responsible for selling renewals of product support services and license subscription for the achievement of the sales quota assigned.

Has complete familiarity with the various support plans available for the company’s product lines and is able to articulate the features, benefits and pricing of those plans to prospective customers.

Is capable of probing for customer requirements in order to match a support plan to the customer’s needs.

Ensures that the customer receives a timely and accurate quotation for the appropriate support plan or subscription and manages the process through receipt of the purchase order and invoicing. 

Acts as an advisor to Regional Sales Managers on the proposal of support services.

Maintains current knowledge of Thales product lines and product configurations. 

Maintains and reports an accurate forecast of support revenue in his or her territory.

A week in the life of an EMEA RENEWALS INSIDE SALES REPRESENTATIVE:

Essential Duties and Responsibilities: include, but are not limited, to, the following:

• Responsible for the renewal of all maintenance and subscription contracts within agreed sales region.

• Work closely with sales account managers to ensure product/maintenance up sell opportunities are identified.

• Process maintenance and subscription renewal activities following defined processes and systems, ensuring timely and accurate maintenance renewals are in place for all open agreements.

• Responsible for the accurate and timely tracking and reporting of renewal performance and retention data

• Responsible for ensuring all support contracts follow Revenue Recognition guidelines.

• Work with maintenance global team to align processes, establish maintenance pricing guidelines.

Knowledge, Skills and Experience:

• Solid 5+ years of experience in Renewals sales or CSM is preferred.

• Educated to degree level or equivalent standard.

• Experience in a fast paced sales environment.

• Proven track record of working in a similar IT related environment, preferably a Pan European matrix structure.

• Good understanding of CRM or ERP systems – Salesforce, CPQ

• Strong influencing and negotiation skills.

• Sales or telephone sales experience and/or customer service/support experience

• Strong objection handling skills

• Excellent oral and written communication skills

• Excellent interpersonal skills

• Organizational and follow up skills, problem solving and analytical skills with the ability to prioritize and multi-task in order to meet deadlines.

• Good decision making ability

• Any additional European language especially French, German or Polish will be value addition.

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In line with Thales’ Baseline Security requirements, candidates will be asked to provide evidence of identity, eligibility to work in the UK and employment and/or education history for up to three years. Some vacancies may require full Security Clearance which can require further evidence to be provided. For further details of the evidence required to apply for Baseline and Security Clearance please refer to the Defence Business Services National Security Vetting (DBS NSV) Agency.

At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working.

Thales UK is committed to providing an inclusive and barrier-free recruitment process. We will provide reasonable adjustments and support to ensure neuro-diverse applicants or those with a disability or long-term condition can be their best during the recruitment process. To request an adjustment,if you need this job advert in an alternative format or if you have any questions about the recruitment process, please contact Resourcing Ops for mid to senior roles, or the Early Careers Team for graduate and apprentice roles.

Great journeys start here, apply now!

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