Job Description

Patient Care Advocate at NHOMS | MassOMS

Who We Are: Join our innovative team at NHOMS | MassOMS and play an essential role in shaping our marketing efforts as we strive to create outstanding experiences for our clients, partners, and community. By embracing our core values of innovation, compassion, accessibility, and one team, you'll be part of a team that makes a lasting impact on our organization's growth and success.

Our core values center around healing first for our patients. As a member of our team, we approach each day with compassion for both our patients and our team members. We promote innovation on every level, and ensure we are accessible to one another, and work as one team.

We are searching for individuals who can help us continue pursuing our goal of reaching prospective patients and helping to transform their lives all while having a little fun!

Position Summary As a valuable member of a collaborative and engaged Call Center team, the successful candidate in this position will perform sales functions related to taking inbound calls and making outbound calls to convert prospective patients in one of our 13 surgical centers. The role would include developing long-term professional relationships with patients, communicating product information and features that will enhance patient knowledge and confidence, and help transform the lives of so many people. If you?re motivated and inspired to help others, read on!

Responsibilities include but are not limited to: ? The Patient Care Advocate is a result driven individual who is responsible for making outbound calls and taking inbound calls, acquiring new patients, and exceeding goals through personal efforts and referrals; enhancing selling skills; developing healthy/productive working relationships with patients and colleagues. ? Taking inbound calls from prospective patients to discuss our dental implant solution. Following up on leads through CRM by contacting prospective patients through outbound call activity. ? Assisting potential patients in the decision-making process utilizing the NHOMS l MassOMS consult process. ? Manage follow up process by reaching out to potential patients who have already expressed an interest to help educate them on the process, identify where they are in their decision-making process, and/or follow up on patients who may have delayed treatment. ? Manage the referral-based lead generation process, working with existing patients to identify potential referrals. ? Other duties as assigned.

Requirements/Qualifications: ? Associate degree in business-related filed OR equivalent experience ? Preferably 2 years of successful Sales experience, tele sales preferred. ? Experience in building and maintaining patient relationships. ? Excellent verbal and written communication skills. ? Self-motivated, professional and target driven. ? Proficient in basic computer applications and willingness to learn internal programs. ? Team player within a target-driven environment.

Remote Requirements: ? Ability to multitask through computer programs and systems comfortably in a remote office setting with dual monitors. ? Proficient with computer problem solving skills and set up. ? Secure, reliable, compatible, and dedicated high-speed internet is required to support business needs (may be asked to share screenshot of current network speed). ? Must have a dedicated and private home work space with minimal distractions. ? Remote positions with our team are currently available for candidates located in AZ, CO, CT, FL, GA, HI, ID, IL, IA, KS, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NC, ND, OH, OK, OR, PA, SC, SD, TX, UT, VA, WV, WY

Compensation: ? $20-$25/hour base compensation + an uncapped sales incentive plan ? Medical, Dental, & Vision Insurance ? Paid vacation & sick time ? Access to our 401(k), Safe Harbor, & Profit Share Plan ? Employee discount

Our Commitment to Diversity and Inclusion At NHOMS | MassOMS, we pride ourselves on creating a supportive and inclusive environment where employees can collaborate, learn, and grow. We believe in work-life balance and encourage our team members to work together, making a difference in our industry. A culture of innovation, diversity, and inclusion is the NHOMS | MassOMS way. Equality drives our spirit and fuels our creativity. We celebrate, value, and appreciate all voices and are continually building a culture where everyone has the freedom to be their authentic self. Our commitment to inclusion across race, color, religion, gender identity, sexual orientation, disability, age, veteran status, and experience drives our success and makes our company stronger.

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