Job Description

Description

15|40 Productions Ltd is thrilled to announce an opening for a Live Chat Agent to become part of our dedicated customer support team. In this role, you will facilitate real-time communication with our customers, addressing their inquiries and providing solutions to their concerns via live chat. Your primary focus will be on delivering an exceptional customer experience, ensuring that each interaction is informative, friendly, and professional. The ideal candidate should be highly adaptable, possess excellent typing skills, and demonstrate a passion for helping others. Join us at 15|40 Productions Ltd, where your contributions will make a significant impact on our clients’ satisfaction and our overall success.



Key Responsibilities

• Provide immediate assistance to customers through live chat platforms, efficiently addressing questions and concerns.
• Identify customer needs and offer relevant solutions or guidance regarding our products and services.
• Document customer interactions accurately and follow up on unresolved issues in a timely manner.
• Collaborate with team members and other departments to improve service delivery and customer satisfaction.
• Monitor trends in customer inquiries and report feedback for process improvement.
• Continuously enhance product knowledge to provide informed assistance to customers.

Requirements

• High school diploma or equivalent; additional relevant education is preferred.
• Previous experience in customer service, especially in a live chat support role, is advantageous.
• Exceptional written communication skills with a strong ability to articulate ideas clearly.
• Proven ability to handle customer inquiries and resolve issues effectively.
• Comfortable with technology and proficient in using chat software and other support tools.
• Ability to multitask and thrive in a fast-paced environment.
• Dedication to delivering an outstanding customer experience and a proactive approach to service.

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