Job Description

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in  San Mateo, California , Freshworks has a global team operating from 13 global locations  to serve more than 65,000 companies -- from startups to public companies - that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). 

Freshworks' cloud-based software suite includes  Freshdesk  (omni-channel customer support),  Freshsales (sales automation),  Freshmarketer  (marketing automation),  Freshservice  (IT service desk),  Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. 

Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. 

Job Description

Freshworks is looking for a highly creative and tech-savvy  Learning Experience Designer  to join our expanding Revenue Enablement team. In this role, you'll lead the design and development of impactful, measurable learning programs and resources that empower Freshworks teams to engage with and sell our products effectively. You'll partner closely with our Go-to-Market (GTM) teams to create educational content and training materials that enhance sales performance and product knowledge. With a deep understanding of adult learning principles, you'll translate complex business requirements into engaging and effective learning solutions in collaboration with subject matter experts and key stakeholders. This is a unique opportunity to shape the learning experiences that fuel our sales, partner, and customer success teams. 

Key Responsibilities: 

• Collaborative Curriculum Design:  Partner with cross-functional teams and Subject Matter Experts (SMEs) to co-create dynamic curricula for live classrooms, workshops, and e-learning experiences, utilizing AGILE methodologies for continuous improvement and flexibility. 
• Global Scalable Training:  Design and deliver cutting-edge training solutions (live in-person, live virtual, and asynchronous) that are scalable across global audiences. Create engaging exercises, tutorials, job aids, knowledge assessments, and integrate social or connected learning strategies using multi-media-based assets. 
• Information Architecture:  Craft clear and logical information structures to ensure content flows intuitively and is easily understood. Apply learning science principles to enhance knowledge retention and learner engagement. 
• eLearning Design:  Utilize advanced eLearning authoring tools to develop interactive and immersive online learning experiences. Focus on content structure, clarity, and effective writing to collaborate seamlessly with eLearning developers. 
• Ongoing Quality Assessment:  Regularly assess training solutions for quality, scalability, and impact on learner behavior and business objectives. Implement iterative improvements to drive measurable outcomes. 
• Technology - Enhanced Learning:  Harness the power of innovative technologies to maximize learner access and deliver just-in-time learning opportunities. Continuously explore and incorporate emerging tech to craft engaging and memorable learning experiences. 
• Innovative Learning Solutions:  Stay at the forefront of learning methodologies, technologies, and tools. Conduct ongoing research to ensure our learning solutions are cutting-edge and effective in meeting evolving learner needs. 
• Outcome-Oriented Assessment:  Design robust assessments that accurately measure learner performance, ensuring alignment with desired outcomes and providing actionable insights for continuous improvement. 

Please note this is a hybrid role with onsite expectations of 3x/week (Tue-Thur) from our Greater Boston area office. 

Qualifications

• 3+ years of experience designing online instructional activities, live workshops, learning experiences (including interactive eLearning modules and job aids) to support adult learners
• Working knowledge of eLearning authoring tools, such as Articulate 360 (Rise & Storyline), Camtasia, Vyond, Canva, and the Adobe Creative Suite
• Experience creating learning evaluation plans
• Strong knowledge of inclusive and accessible design, including WCAG
• Strong organizational and project management skills
• Excellent communication, presentation, and interpersonal skills 
• Exceptional writing and editing skills 
• Ability to work independently and collaboratively in a fast-paced environment 
• A proactive and adaptable mindset with a commitment to continuous improvement and learning
• Graduate degree in learning design, learning science, instructional design, educational psychology, or similar field 

Additional Information

This role is based in the Greater Boston Area, and the expected base salary range for this position is as shown below. The actual base pay is dependent upon a variety of job-related factors such as professional background, training, work experience, business needs, and. market demand. Therefore, in some circumstances, the actual salary could fall outside of this expected range. This pay range is subject to change and may be modified in the future. This role is also eligible for a target bonus. 

Compensation Package

$122,400 - $175,000 Base Salary

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

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