IT Help Desk Technician Job at McLane Intelligent Solutions, Temple, TX

TmdGNW9pM0NzV21WMUc5YVRnYmpJMmdlWHc9PQ==
  • McLane Intelligent Solutions
  • Temple, TX

Job Description

At McLane Intelligent Solutions, our IT Help Desk Technicians play a crucial role in ensuring our clients receive the best technical support possible. This position focuses on diagnosing and resolving technical issues promptly while providing outstanding customer service. Technicians engage with clients through various communication channels, ensuring a seamless experience that enhances their operational efficiency.

Responsibilities:

  • Provide first-level technical support to end users for various software and hardware issues.
  • Document all interactions and resolutions in our ticketing system for tracking and future reference.
  • Effectively manage incoming calls, emails, and ticketing inquiries, prioritizing them as necessary.
  • Collaborate with other IT teams to escalate unresolved issues and ensure timely resolution.
  • Continuously learn and stay updated on new technologies and systems relevant to the company's services.

Requirements

  • Strong passion for technology and helping others with IT issues.
  • Familiarity with Windows operating systems, Microsoft Office Suite, and basic network troubleshooting.
  • Excellent communication skills and a customer-oriented attitude.
  • Experience with ticketing systems and remote support tools is a plus.
  • Ability to work well under pressure and manage multiple tasks simultaneously.
  • Helpful to have IT certifications such as CompTIA A+, Network+ or similar.
  • High school diploma required; Associate's or Bachelor's degree in IT or related field preferred.
  • Previous experience in a Help Desk role or customer service experience is highly valued.

Benefits

  • Competitive base salary.
  • Comprehensive benefits package including health insurance, retirement plans, and paid time off.
  • Ongoing training and professional development opportunities.
  • Fast-paced and collaborative work environment with opportunities for career advancement.

Job Tags

Full time, Remote job,

Similar Jobs

MedMatch

Registered Dietitian Nutritionist Job at MedMatch

 ...your experience and skill level. One of our clients, a large physician organization, is looking for a Registered Dietician Nutritionist to join their team. The position is full-time with a great compensation and benefits package. Start: As soon as possible... 

CRH

Scale Operator Job at CRH

 ...Key Responsibilities (Essential Duties and Functions) Operate equipment safely and efficiently. Keep time and material records...  ...software. Excellent customer service skills Knowledge of scales and rock products is helpful Key Competencies Customer... 

EnerSys Delaware Inc.

Systems Modeling Intern Job at EnerSys Delaware Inc.

 ...values growth, development, and innovation. Explore our career opportunities for new graduates today! Job Purpose As a Systems Modeling Intern, youll collaborate with a high-performing team of engineers and energy storage experts to drive the development of next-... 

Owen Electric

Controller Job at Owen Electric

 ...Construction Controller Summary: Supporting the accounting department including working closely with the CFO. Job Duties include Preparing financials and budget reports, Quarterly 941 and assisting in financial audits. Construction billing and job costing, AP, AR... 

Lubrizol Corporation

Plant Controller Job at Lubrizol Corporation

 ...Job Title: Plant Controller Job Location: Corona, CA Job type: Full-time Type of role: Hybrid Salary Range: $150,000 - $160,000 About Lubrizol The Lubrizol Corporation, a Berkshire Hathaway company, is a specialty chemical company whose science...