Job Description

“Demco is the best company! They have a great team, and I love to hear the friendly voices every time I call!” If you like hearing comments like this from happy customers, then we want to talk to you.

We are looking for Inbound Sales Development Specialists to provide our customers with a great first impression of our company. These sales roles answers inbound customer calls and create quotes and orders based on the customer's needs. Demco is a leading supplier to libraries and schools, and our Sales Development Specialists have a passion for supporting educators and librarians. They build personal relationships by asking good questions and resolving the customers' issues.

Does this sound like you? Then your opportunity to join our team starts now!

What You'll Do Every Day

• Receive 40-60 inbound calls daily from customer wanting to place an order or request a quote
• Key order in between calls that arrive via email and fax
• Exhibit an outgoing personality and a customer-centric mindset while building rapport with customers
• Ask good questions and learn about the customer's needs
• Listen intently to ensure we provide solutions that meet customer expectations, budget, and time needs
• Assist customers to place orders or get quotes
• Help increase top-line revenue and provide value to our customers by leveraging promotions, cross-selling, and upselling while also building awareness of new product launches and Demco's proprietary solutions
• Make outbound calls 1-2 hours daily to follow-up on leads from prior calls
• Qualify opportunities and deliver them to the Inside Sales or Consultative Sales teams

What You'll Bring to Demco

• Two-year degree in a business- or communications-related field or one year of experience working in a sales environment
• Previous experience with cross-selling or upselling is preferred
• Strong PC knowledge, including experience using Microsoft Outlook and Word with proficient typing skills
• Competitive qualities, including being driven, self-motivated, and goal-oriented
• Strong communication skills and the ability to interact effectively with internal partners, customers, and prospects
• Must have good follow-up and organizational skills, be able to work in a fast past environment, and be a team player

These positions offer a Monday through Friday work schedule, from 8:00 a.m. to 4:30 p.m., are conveniently located on the east side of Madison, and offer a hybrid schedule after four months.

Aside from our competitive compensation plan, we also offer many benefits to keep you healthy and happy, including:

• Options for health, dental, vision, and life insurance
• Short-term and long-term disability coverage
• Paid time off
• Ten paid holidays
• Paid volunteer time
• 401(k) and retirement contributions
• Tuition reimbursement
• Assistance in community giving
• Health and wellness reimbursements
• Scholarships for dependent children
• Personal computer purchase plan
• Dress-for-your-day attire

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