Job Description

HVAC Service Manager

Why Walla Walla? 

Walla Walla offers the perfect blend of small-town charm and big opportunities. Known for its award-winning wineries, vibrant downtown, and stunning natural scenery, it's a great place to live, work, and explore. With a strong sense of community, excellent schools, and a lower cost of living than major cities; Walla Walla provides an exceptional quality of life. Whehter you love the outdoors, farm-to-table dining, or a slower pace without sacrificing culture and amenties; Walla Walla is a place you'll love to call home! 

Who We Are

"Feel the Difference" – We’re growing and need a talented, motivated, HVAC  Service Manager  to lead and coach our Service Team 

Total Comfort Solutions is a LENNOX Premier Dealer that has been serving the Walla Walla Valley since 2008. We are proud to be positioned as the leader in comfort solutions and customer service. Total Comfort Solutions likes to think of its employees as family. We encourage our family to attend their children's functions, participate in community involvement as well as invest in themselves through continuing education. 

Why We Need You

Because we offer top-of-the-line products and services, we need a top-of-the-line Service Manager who can manage and drive profitability in our Service Dept. You do not need to know HVAC or plumbing. You will be coaching people and managing numbers.

The Big Task

You will promote our Service System. Coach and mentor team members to reach company and personal goals

Key Sub Tasks

• You will need to learn the Service System, training will be provided
• Schedule and coordinate weekly training, ride along with technicians to ensure success
• Manage individuals and team effectiveness via KPIs, and promote a positive enclusive culture
• Maintain communication with dispatch and your manager
• Assist with customer escalations and reviews. We average a 4.9 rating on Google 

Desired Skills and Experience

If you can achieve the above and you find it fun and challenging - you have just the right amount.

What We Offer

• Competitive Salary, starting at $80k, plus performance bonuses
• Medical Insurance - we pay 75% of your insurance premiums for health, dental, and vision
• Cell Phone, iPad, and Laptop along with the latest trades software to manage your duties
• Simple IRA plan with company match
• Paid Vacation and Holidays
• Year-end performance bonuses  
• Consistent training to help you grow as a leader and contributor

If you want to be part of something bigger than just a job -- this may be your opportunity. The successful applicant will work in a place where they will be appreciated and where their work has a direct effect on the success of the company. 

Equal Opportunity Employer

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