Job Description

Aloft and Element North Kansas City

As the Operations Manager , you will play a key leadership role in the daily operations of our dual-branded property, with a primary focus on Food & Beverage (F&B) and Event Operations . You will support and help drive exceptional service across our bar, breakfast, banquets, and conference center spaces. In addition, you will assist the Rooms Division —specifically housekeeping and maintenance —during lower-volume event periods to ensure smooth, well-rounded hotel operations.

This is a hands-on, guest-facing leadership position that requires operational flexibility, a strong service mindset, and the ability to lead and support cross-functional teams.

Key Responsibilities:

Operational Leadership:

• Oversee the daily operations of F&B outlets, including WXYZ Bar, breakfast service, banquet functions, and event support in the Diamond Conference Center.
• Coordinate with the culinary team, front office, and events teams to ensure seamless execution of events and group services.
• Provide support to housekeeping and maintenance teams during non-peak event times, ensuring brand standards are met and guest rooms are maintained.
• Help maintain operational readiness across the entire property, supporting the General Manager in the execution of daily hotel operations.
• Assist in managing and improving standard operating procedures, scheduling, and service delivery.

Guest Experience & Service:

• Act as a visible, engaged leader on the floor during peak meal periods, events, and high-occupancy days.
• Proactively interact with guests to assess satisfaction and address concerns immediately.
• Ensure all service touchpoints align with the Aloft and Element brand experience.
• Monitor and respond to guest feedback and online reviews in partnership with the leadership team.

Team Management & Training:

• Lead and support F&B and event staff through coaching, scheduling, training, and daily supervision.
• Collaborate with department heads to ensure cross-training opportunities for staff in F&B, housekeeping, and front office roles.
• Support recruitment, onboarding, and continuous development of associates in line with KMG Hotels' values.
• Promote a culture of accountability, service excellence, and teamwork.

Administrative & Financial Duties:

• Assist in managing F&B inventory, ordering, and vendor relations to maintain proper stock levels and control costs.
• Review daily financial reports and assist with forecasting and budgeting across key departments.
• Monitor labor and expense metrics to support financial goals while maintaining service standards.
• Ensure operational compliance with safety regulations, brand standards, and local laws.

About KMG Hotels:

KMG HOTELS was founded in 2000 and owned by Jay Koshiya and Sanjay Koshiya. Jay Koshiya is the current Chief Executive Officer, & President. Mr. Sanjay Koshiya is current Vice President & Chief Operating Officer of the company. Today, KMG owns and operates twenty one hotels, representing various franchises like Marriott, Hilton, Inter Continental Hotels Group & Choice Hotels International. KMG has opened six Marriott Premium select service hotels in the last eighteen months and has a number of exciting development projects in the pipeline. KMG Hotels is a company committed to growth by exceeding the expectations of our associates, guests and partners. We strive to create an environment where all associates are valued and respected, and where doing it the “right way” takes precedence over doing it the “easy way.” We aspire to be the industry leader in proactively setting standards of excellence in acquisitions, development, ownership and management. Our growth is built on honest business practices, a strong commitment to our associates, progressive sales practices and a dedication to providing well maintained hotels. Hard work, commitment and the spiritual strength of the KMG family have been the building blocks of the KMG Hotels brand. As a premier lodging company that now employs over 800 plus associates, KMG Hotels provides increasing financial strength and stability to our stakeholders—namely our guests, associates and owners.

Job Tags

Full time, Local area, Immediate start,

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