Job Title : Help Desk Analyst
Location : Trenton, NJ
Contract Duration : 4 Months
Interview Type : Web Cam Only
Job Mode : Hybrid (1 day REMOTE: Tuesday, Wednesday, or Thursday)
Complete Description :
The Help Desk Coordinator will assist customers with computer and application issues to determine the root cause of a problem and perform the necessary functions to resolve the issue. Excellent communication skills and computer knowledge are preferred. The position follows a hybrid model where selected applicants will be required to work remotely and on-site, as follows:
Responsibilities :
Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and applications.
Maintain a working knowledge of Help Desk and IT Operations procedures.
Log all incoming problems and requests and actions taken to resolve them.
Provide first-response help desk support to all customers and users.
Assist in the areas of site support and project-specific assignments.
Troubleshoot and resolve problems and satisfy user requests.
Provide support for business applications.
Provide follow-up status to end-users in accordance with specified support policies and procedures.
Ensure closed problems are adequately documented.
Qualifications and Skills Desired :
Microsoft Windows 10
Knowledge of Microsoft Windows Server, Active Directory, and Office 365 (Training on mainframe systems will be provided).
Experience with Microsoft Excel, Word, and Visio.
Must have excellent verbal and written communication skills, especially when dealing with end-users.
Required Skills :
Data entry (3+ years)
Experience using email (Outlook) (2+ years)
Experience working in a position requiring a calm demeanour when dealing with upset users (2+ years)
Highly Desired Skills :
Experience with MS Excel (1+ year)
Experience with MS Word (1+ year)
Experience with MS Visio (1+ year)
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