A Guest Service Representative is responsible for welcoming guests to the property and providing memorable service, anticipating guest needs, and responding to and resolving any guest complaints.
Responsibilities:Check guests in and out of the property quickly and accurately
Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures
Respond to and resolve guest complaints/challenges in a timely manner by owning the issue, creatively solving guest inconveniences and ensuring guest satisfaction
Enhance guest experience through offering upgraded accommodations where available in accordance with authorized programs and processes and promoting M life enrollment and benefits to our guests to maximize revenue opportunities
Answer and connect calls to appropriate department, hotel guest or hotel/casino personnel. Process guests wake up call, emergency and recovery calls
Professional appearance and demeanor
Efficient communication skills
High school diploma required
Two (2) years’ experience in hospitality, preferably in a guest relations role
Ability to work flexible hours, including nights, holidays, and weekends
Working knowledge of property management systems
Adhere to all state, federal laws, and company policies
What we offer you:
Multiple benefit plans to suit your needs
Paid Time Off
401K
Opportunities for advancement
Positive and respectful work environment where diversity is valued
Generous employee discounts on dining, retail, amusements, and hotels
Community volunteer opportunities
Disclaimer: The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.
Posted Salary Range: USD $18.29 - USD $18.29 /Hr....We are a leading sales and marketing firm specializing in retail telecommunication services for AT&T. We are seeking to bring on a Field Sales Trainee who is dedicated to delivering measurable results and expanding market reach with our company. At Go Thrive Events...
...This posting is for multiple openings of Patient Transporter at Providence Sacred Heart Medical Center & Children's Hospital in Spokane, WA. We offer day, evening, night, and/or variable shifts for supplemental/on-call, part-time, and/or full-time opportunities. Providence...
Safir American School is on a mission to provide comprehensive, and effective high school education. Our teachers are passionate about delivering a high-quality, technology-based education that provides the skills and knowledge needed for student success. They have a passion...
...FL 32034. Jax Spine is currently looking for strong Medical Assistants/Scribes for our back office. This position is responsible for providing... ...School Graduate or GED required. One or more years of experience as a medical assistant, CMA preferred. In lieu of...
...Position Overview - Sales Development Representative Manager (SDR Manager): As an SDR Manager Enterprise Sales Service division, you will be responsible for building, managing, and executing successful sales development programs for a diverse portfolio of clients...