Managed Services Provider and Linux experience is required for this Customer Support Specialist, Need Linux and MSP Experience, 3rd Shift – Work From Home opening.
We need someone that is willing to work 1 weekend day (not necessarily both). Also, someone that understands that support is 24/7. This is a 100% Remote opportunity.
Responsibilities:
– Provide technical support for customers via phone, ticket system or messenger.
– Provide support in a wide range of advanced Linux and AWS server management issues.
– Use critical thinking skills to identify and resolve technical problems.
– Maintain effective communication with internal and external channels.
– Provide short-term resolutions and develop preventative measures for the longer term.
– Monitor server alerts for any performance issues and address them appropriately.
– Help create internal documentation as well as customer facing knowledge base.
– Assist in onboarding, training and mentoring new team members.
– Keep up to date with relevant technologies.
Qualifications:
– 1+ years of experience in customer service/technical support via phone or ticketing system.
– Experience as System Administrator, or End User of a Linux Operating System. OS: Ubuntu, CentOS, CloudLinux; Fundamentals: DNS, Networking, IP routing; Database: MySQL; Control Panel: cPanel, AWS.
– Managed Services Provider (MSP) experience is required.
– Experience with troubleshooting in multi-user environments.
– Hands-on experience working with AWS (EC2, CloudWatch, AutoScaling, etc.).
– General understanding of networking (TCP/IP, DNS, Routing, E-Mail).
– Demonstration of independent thinking and decision-making abilities.
– Ability to multitask, adapt to changes quickly, and to prioritize work.
– Excellent communication, availability and interpersonal skills.
– Strong troubleshooting skills in a fast-paced environment.
– Open to 24/7 support environment.
– Availability to possibly working weekends.
Benefits include medical insurance, retirement plan, PTO, etc. Salary: 80K+ DOE. Keywords: Des Plaines IL Jobs, Customer Support Specialist, Linux, Ubuntu, CentOS, CloudLinux, DNS, Networking, IP Routing, MySQL, cPanel, AWS, EC2, CloudWatch, TCP/IP, Email, Systems Administrator, Illinois Recruiters, IT Jobs, Illinois Recruiting
We help companies that are looking to hire Customer Support Specialists for jobs Des Plaines, Illinois and in other cities too. Please contact our IT recruiters and IT staffing companies today!Phone 630-428-0600 ext 12 or email us at gina@ginastechjobs.com . Click here to submit your resume for this job and others.
|
...Amazing Athletes Sports Coach- Top pay, work in the community, and impact children's lives. Would you like to earn above-average pay... ...through 10 different sports? We offer a competitive hourly rate, training on the job, a flexible schedule, and incentive programs. The...
...Position Description:The University of Iowas College of Dentistry is conducting a search for the Department Executive Officer, Oral Pathology, Radiology & Medicine. This is a full-time clinical or tenure-track faculty position at the Associate Professor or Full Professor...
...Aspire Talent Solutions is partnered with a phenomenal manufacturer on their search for a Swiss CNC Machinist/Programmer in Indianapolis, IN! This 35+ year old organization is under incredible new leadership, with no plans of slowing down anytime soon! The Swiss CNC...
...Spencer Gregory Hale Sr. Supplier Quality Engineer Embolic/Drugs/Aseptic About this role: The Supplier Quality Engineer... ...: It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and...
Localization Project Manager in Guangzhou - Need AmericanYY Network Technology Co. Ltd., the headquarters located in Guangzhou, currently has more than 500 employees, of which R & D personnel accounted for 70%.After several years of development, YY network has become one...