Customer Support Specialist Job at Game Day USA, Virginia

TUFWMm9TSE1zMitYMFcxYlN3emlKbWdYV2c9PQ==
  • Game Day USA
  • Virginia

Job Description

Job Overview

We are currently seeking a Customer Support Specialist to join our team remotely. In this role, you will be the first point of contact for customers, providing timely and accurate information, resolving issues, and ensuring a positive customer experience. The ideal candidate will have excellent communication skills, a strong problem-solving mindset, and a passion for helping others.
Key Responsibilities:

  • Provide exceptional customer service through email, live chat, and phone support.
  • Assist customers with inquiries regarding products, services, and troubleshooting.
  • Resolve customer complaints and issues in a timely and professional manner.
  • Process orders, returns, and exchanges as needed.
  • Maintain customer records and ensure accurate documentation of interactions.
  • Follow up with customers to ensure their issues have been resolved to satisfaction.
  • Identify and escalate issues when necessary to higher-level support or management.
  • Contribute to ongoing process improvements and provide feedback for service enhancement.

Qualifications:

  • High school diploma or equivalent (Associate's degree or higher preferred).
  • Proven experience in customer support or a related role.
  • Strong written and verbal communication skills.
  • Ability to multitask and handle high-volume support tickets.
  • Basic technical troubleshooting abilities (depending on the product/service).
  • Experience with customer service software (e.g., Zendesk, Freshdesk, etc.) is a plus.
  • Strong attention to detail and problem-solving skills.
  • Ability to work independently in a remote setting and manage time effectively.

Preferred Skills:

  • Experience with live chat and phone support.
  • Knowledge of CRM tools and systems.
  • Patience and empathy in handling customer inquiries and complaints.

Why Work with Us:

  • Competitive salary and benefits package.
  • Flexible work-from-home position with a supportive team.
  • Opportunity for career growth and professional development.
  • Positive and inclusive work culture where your contributions matter.

Job Tags

Full time, Part time, Work from home, Flexible hours,

Similar Jobs

Coordinating Center

Spanish Interpreter Job at Coordinating Center

 ...others in your community, and who align with our mission, vision, and values as a nonprofit organization. If you have experience in interpreting, this might be the organization you have been searching for! We look for collaborative and creative minds, self-managing... 

Kingdom Pictures

Live Chat agent Job at Kingdom Pictures

 ...various source of funding through secular work and donations from supporters who wished to see stories of faith told to the public. The...  ...You will be responsible for : Handling inbound calls and emails in a professional manner. Resolving customer inquiries and requests... 

Newton Motor Group

Service Porter Pickup/Delivery Driver Job at Newton Motor Group

 ...What You Will Do:* Ensure prompt and safe pickup and delivery of customer vehicles for scheduled service appointments.*...  ...and comfortable work in varying weather conditions.* Valid driver's license, automobile insurance, and clean driving record.... 

Actalent

Part-Time Clinical Research Coordinator Job at Actalent

Job Title: Part-Time Clinical Research CoordinatorContract Duration: Open-ended (expected duration between 3-6 months)Schedule: 16 hours...  ...for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 4... 

Austin Texas Print

Virtual Assistant Clerk Job at Austin Texas Print

Virtual Assistant Clerk Location Remote in Salt Lake City, UT : We are seeking to add a Data Entry Associate to our team! You will be responsible for accurate data entry, file maintenance, and record keeping. The Data Entry Associate must be able to interact well with...