The Assistant General Manager manages the day-to-day operations of the Commissary by effectively managing Warehouse Managers, Supervisors, Leads, Drivers and Warehouse Workers, interfacing with Amtrak personnel. As a senior leader in the operations function, the Assistant General Manager implements and drives strategies to achieve Company and client objectives. The Assistant General Manager has full ownership of the operations in the General Manager’s absence.
• Coaches, trains and develops warehouse managers to increase the effectiveness and efficiency of performance. Leads Recognition and Safety culture and utilizes operations leadership skills to enhance client partnerships. Troubleshoots and resolves safety, service and other operational problems in collaboration with warehouse and administrative functions.
• Responsible for managing Warehouse Operations Managers and staff to ensure operational excellence in all warehouse/commissary areas, efficient operations of warehouse inventory management system (WIMS) and related equipment; inventory is received and issued appropriately and efficiently and safely processed in accordance with all established business process compliance SOPs.
• Assists GM with the evaluation of the effectiveness of and recommends alternatives for work methods, procedures, controls and staffing to achieve accurate and timely movement and processing of product; manage to ensure warehouse layout is optimally aligned for maximum efficiency.
• Responsible for recruiting, hiring, training, coaching and counseling of Warehouse staff to provide ongoing support and development. Leverages leadership skills to set goals for front line teams and provides regular performance feedback utilizing all management resources available to include work-with observations.
• Ensures daily operations are maintained as scheduled. Ensure all business records, documentation and administrative standards are maintained as required to include personnel records, train deliveries, product and asset inventories, DOT requirements. Directly responsible for labor management of their team to include schedule adherence (Kronos), overtime management and wage & hour compliance.
• Models, leads and inspires safety leadership, and all key initiatives relating to our core values, to create a positive Commissary work environment. Owns and fosters effective communication at all levels of the organization.
• Assists GM with operational, people, process and service related objectives to drive continuous improvement and efficiency; leads managers to anticipate and solve problems and plan for upcoming events, seasonal changes, etc.
• Coaches, trains, and develops warehouse managers informally and through formal training programs, providing both informal (e.g. on-floor coaching) and formal (e.g. written evaluation) job performance based feedback. Ensures compliance with Collective Bargaining Agreement, Disciplinary Guidelines/Work Rules and Attendance Policy.
• Fosters a culture of safety first throughout the organization by following Aramark safety commitment, policies and procedures. Monitors safety, physical security and operational metrics on a daily, weekly and monthly basis.
• Helps prepare, develop and execute action plans on FDA, Business Process Compliance and Wage and Hour Audits.
• At least 3-5 years of relevant experience leading an operations team.
• Key experience in the following categories is an asset: customer service leadership, foodservice or route sales operations, performance management, training and development of front line managers/personnel.
• Bachelor's degree preferred.
• Must have a valid driver's license and be able to obtain DOT certification to operate DOT regulated vehicles.
• Client interaction, communication, organization/time management, multi-tasking, detail-oriented, accuracy-driven and proficient computer skills are critical to success in this role.
• The ability to work efficiently and independently is important as well.
• Must have familiarity with inventory control procedures and experience handling perishable products
• Industry background to include vending, food service, route distribution (e.g. uniform distribution or customer products), retail.
• Must be able to work various shifts of a 24/7 operation.
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