Job Description

About Letterhead

With Letterhead, your newsletters do all the work for you. We help publishers and marketers engage their audience, create great content products, and generate revenue, with software that can automate and support the entire process through machine learning.

We're a venture-backed scaleup on a journey to change how online engagement happens through meaningful, first-party content. Our founders came from the media industry, building a national network of local email newsletters, and spun out Letterhead in 2022 to help every organization master email.

Our team

We're a diverse team of internally-motivated, open-minded people who want to be the best at what we do. We value intellectual curiosity, candor, and a sense of urgency. When we hire, we look for cultural contribution rather than culture fit: what will each new person add to our team as we grow?

This position is remote and this person can sit anywhere in US. We are a global team and prioritize great people over location.

Our Company Values

• Users first: we're here to help our customers, and we put their experience and priorities first.
• Great and fast: we deliver top-quality work and experiences at high speed, every time.
• Extreme ownership: we take pride in owning our work and owning the mission, even when something’s “not my job,” we work together to make it happen.

Key Responsibilities of an Account Manager

• Customer relationships. Building and maintaining strong client relationships. This requires active listening and the ability to fully understand and address client concerns.
  
• Collaboration. Aligning and collaborating with customers on their key business objectives.
  
• Problem-solving. Thinking creatively to identify insightful solutions to customers' needs.
  
• Communication. Communicating effectively with both external and internal teams to ensure the customers needs are understood and addressed. This includes the ability to convey ideas clearly, persuade stakeholders and negotiate for both the benefit of the customer and the company.
  
• Customer Success. Strong customer service and interpersonal skills to deal with different customer profiles and personalities.This may include conflict resolution and the ability to manage complex discussions.
  
• Analytics. Advanced analytical skills for interpreting customer data to provide insights that drive customer decisions.
  
• Sales. Capacity to identify opportunities to drive revenue and account growth.
  
• Organization. Practicing an organized system to manage a large account base, share information and provide customer updates.
  
• Time management. Multitasking skills to handle multiple tasks and customers at once.
  
• Objectives. Meet company quality metrics and company customer experience objectives.
  

Skills in Client Relationship Management

• Proven track record of managing key accounts and enterprise accounts with a high level of professionalism.
• Exceptional communication skills to build and maintain effective relationships with clients.
• Strong ability to manage project management tasks and prioritize client needs efficiently.

Your Experience and Qualifications

• Experience: 3+ years in account management, customer service, or related field, preferably in a B2B environment.
• Education: Bachelor's degree in Business Administration, Sales, or relevant field, or equivalent work experience.
• Experience in SaaS and the tech or email marketing industry is a plus.
• Startup experience is a plus.
• Technical knowhow/skills is a plus.
  

Join Us for Amazing Benefits

• Bonus potential available plus salary
  
• Remote-first workplace with flexible work arrangements.
• Four weeks paid time off with increases based on tenure.
• Comprehensive health, dental, and vision benefits for you and your family.
• 401k options with company match.
• Stock options and opportunities for growth within a thriving startup.
• Generous disability and life insurance options.
• Dedicated budget for learning and development opportunities.
• The chance to make an impact at a fast-growing and successful scaleup company.

Letterhead is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any other protected status. Any gender-specific terms should be understood to be applicable to all genders and not sex or gender limited.

Salary is based on location, work experience, and internal equity.

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